General Terms and Conditions – Web Hosting and Server Use
- SystemCore reserves the right to refuse service and/or access to its servers to anyone.
- SystemCore reserves the right to withdraw services for web hosting, in the event of any legal non-compliance (in any jurisdiction), by any act or omission in our customers’ website’s terms & conditions, data declarations, GDPR statements, cookie declarations, or any other breach that places the customer or SystemCore at legal risk or jeopardy. (See also: ‘Indemnification’ later in this page).
- SystemCore does not allow any of the following content to be stored on its servers:
- Adult material – includes all pornography, erotic images, or otherwise lewd or obscene content.
- Any material which is unlawful, threatening, abusive, malicious, defamatory, or otherwise objectionable.
- Any material which contains a virus or other malicious computer code or program.
- Any material which infringes any patent, trade mark, design right, copyright or any other intellectual property right of any person which may subsist under the laws of any jurisdiction.
- Excessive download content or non-linked content.
- Refusal of service based on content matching any of these criteria is entirely at the discretion of SystemCore.
- SystemCore reserves the right to move your domain to a different web server with no previous notice.
We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support sections on our website. Note: if your broadband connection is unavailable then you should use either your previous connection or our free account 0845 dial up service. Should you fail to find a resolution to your problem, you will find our 24/7 support contact details on our contact page.
Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available in the SystemCore’ Support section as are any interruptions to our services.
WordPress, Content Management System, Hosting Control Panel and other Software Support
Please note that ongoing support in the use of your website, content management system or other software required for your website or hosting service is only extended to personnel who have completed a SystemCore handover training session to the minimum required competency level.
Reselling of Services
All accounts other than our Reseller account are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.
Web hosting services are defined as allowing a separate, third party to host content on the owner’s web site. Exceptions to this include ad banners, classified ads, and personal ads.
Customers may however resell all of our services with our Reseller package.
SystemCore reserve the right to suspend access to the API facilities of the Reseller account if a customer’s use is deemed to be affecting the platform. Access will be reinstated pending investigation and appropriate fixes to any conflicts.
Unlimited use policy
High bandwidth usage: SystemCore offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, SystemCore may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, SystemCore reserves the right to impose the High Resource User Policy for the consideration of all customers.
If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 150MB (at our current prices) in that month.
High resource use policy
Resources are defined as bandwidth, processor utilization or disk space.
SystemCore may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available SystemCore reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby SystemCore continues hosting the website for an additional fee.
Uploads via scripting languages
We limit uploads made via scripting languages – including PHP, ASP and ASP.NET – to a maximum of 4 MB per file.
All accounts are set up on a prepay basis. Although SystemCore reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.
In situations where the card number on file is declined SystemCore will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, SystemCore reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer’s card will be charged automatically.
All payment is in UK sterling.
You are required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account.
Please note that whilst this email is primarily used for billing purposes, SystemCore reserves the right to email you information about enhancements to our systems and product offerings. Your email will not be passed to any other parties at any time.
In order to streamline our accounting procedures and keep costs down SystemCore currently runs a limited number of payment options.
Credit / Debit Cards: SystemCore accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo.
Cheque Payment: This option is only available to business customers who pay annually for their SystemCore account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line. SystemCore cannot guarantee that a service will be provided until after any received cheques have been cleared.
Discretionary 30 day trial
For some customers opening their first account the initial 30 days are available on a trial basis. For special promotions offered at discounted prices the trial period is limited to the initial 7 days. Customers will not be entitled to this benefit if they have previously had an account with SystemCore unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.
The 30 day trial does not apply to our Broadband or Dedicated Server offerings.
Cancellation and refunds
SystemCore reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes SystemCore’ terms of service a refund will not be issued in the event of a cancellation.
Customers may cancel their account at any time. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.
Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by SystemCore. In addition some accounts incur set-up fees, these charges are also non-refundable.
Discretionary LiveMail free trial
You must provide us with a valid domain name, which could be used with the LiveMail service, or register a new domain name during signup.
You may not use the same domain name for more than one free trial.
If you don’t cancel your LiveMail package before the end of the 30 day free trial, we will automatically charge your credit/debit card for your first month/year’s service following the trial period.
N.B. This free trial is only open to existing SystemCore customers, when signing up for a new SystemCore LiveMail email account.
Customer agrees that it shall defend, indemnify, save and hold SystemCore harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against SystemCore, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless SystemCore against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with SystemCore’ server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from SystemCore’ server.
SystemCore will not be responsible for any damages your business may suffer. SystemCore makes no warranties of any kind, expressed or implied for services we provide. SystemCore does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, SystemCore cannot guarantee to be able to replace lost data. SystemCore disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by SystemCore and its employees. SystemCore reserves the right to revise its policies at any time.
Please note: by signing up for any of our services you agree to be bound by all SystemCore terms and conditions.